Are you motivated by safety, teamwork, and protecting communities? Oak Park is looking for a dedicated Mobile Response Officer to join our Security Services team.

Who are Vertas?
Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.

About the Role:
Based in Colchester, CO4 3ZL you will be working 42 Hours Per Week, 4 on and 4 off - NIGHTS. You'll play a key role in safeguarding sites, responding swiftly to incidents, and delivering a professional service that reassures our clients and upholds Oak Park's standards

Your responsibilities will include:

Answering of incoming phone calls into the main Operations Control Room,
Actioning the calls as required.
Monitoring and actioning emails that come into the Operations Control Room
within a centralised email box
Ensure Customers SLA's are adhered to.
To provide our customers with a level of security in accordance with their
requirements.
To act in a professional, courteous and proper manner to all persons you have direct
or indirect contact with whilst carrying out your duties and comply with all company
procedures and policies
To always be in possession a valid SIA licence relevant for the sector within which you
will be working and to display it clearly whilst on duty.
To maintain the required Electric Database Systems, I.E TrackTik, Chase etc.. and
produce detailed shift Handover documentation.
Ensure the integrity of our Mobile Response and site-based colleagues Health and
Safety by effective use of the Lone Worker Monitoring and vehicle tracking
Systems.
Monitoring all CCTV system cameras and alarms and responding as required in line
with procedures
Understand the escalation procedures relating to issues or incidents and know
when to escalate or deal with locally
Report to the Duty Manager any incident outside of your experience or control
and follow all actions and issues as required
Carry out daily equipment checks to ensure system serviceability and escalate any
faults identified to the appropriate service partner and/or customer
Compile daily, weekly, monthly reports as required.
Produce high quality Reports relating to all Incidents in a timely manner
To inform your employer and the SIA of any changes to your address and any other
changes as detailed within your Terms and Conditions of employment
Present a positive image of Oakpark Security at all times.
Maintain effective relationships with clients, colleagues, suppliers, external partners
and other stakeholders to ensure cohesive delivery of services.
Complete all training and compliance with company policies in relation to the use
of vehicles, equipment and PPE.
Maintain personal and professional development to meet the changing demands of
the job, participate in appropriate training/development activities.
To Assist Operations Resourcer as required.
In times that the Operations Resourcer is not working, to cover any immediate calls
offs with a suitable trained officer, in line with Customer expectations and SLA's

Who are we looking for?

Experience in Helpdesk, Call Centre or Control Room operations is desirable
Computer literate with a variety of software, including Microsoft Office and
bespoke software packages
Solid organisational skills with the ability to coordinate multiple priorities and
achieve tight deadlines
Ability to accurately follow detailed processes
Strong communication and customer service skills
Ability to build and maintain relationships with a strong teamwork ethic
A positive attitude and ability to deal with pressure professionally

What You'll Bring