Technical Services Analyst

Salary: £30,780 - £40,209 per annum

Contract: Fixed term, 12 months

Location: Hybrid - Kings Lynn

We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure.

This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects.

You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient.

Key Responsibilities

• Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices.
• Deliver first-line support for meeting room AV systems (Teams Rooms).
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite.
• Support Teams Voice and telephony platforms.
• Assist with Active Directory/Entra ID administration, including user management and group policies.
• Help configure, patch, and monitor Windows servers.
• Manage endpoints using Intune or similar platforms.
• Maintain ICT asset registers and documentation.
• Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment.
• Ensure compliance with cybersecurity best practices.

What We're Looking For

Essential Knowledge & Skills:

• Minimum 2 years' experience in ICT support or similar technical environment.
• Strong knowledge of Windows 10/11 operating systems.
• Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite).
• Familiarity with Active Directory/Entra ID.
• Awareness of cybersecurity best practices.
• Understanding of ICT infrastructure including servers, networks, and telephony.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work under pressure and meet deadlines.

Desirable Knowledge & Skills:

• Experience with Intune and endpoint management.
• Familiarity with ITIL-based Service Desk processes.
• Experience maintaining ICT asset registers or CMDBs.
• Public sector or local government ICT experience.
• Ability to explain technical information clearly to non-technical users