Operations Manager

Operations Manager - Job Share

Location: Ipswich The Hold, IP4 1LR

Salary: £14.14ph

Contract Type: Permanent

Working Hours: 22.5 pw Wednesday, Thursday & Friday

A background in catering is essential

• Job Summary

· Ensuring a seamless Facilities Management service ensuring that everyday needs and requirements are met and that customers have the tools and services required to undertake their roles with ease and without disruption.

• · Delivering a high level of service across the Facilities Management functions on site, being proactive and working ahead to plan and foresee the changing requirements and needs of the customer and adjusting accordingly.
• · Day to day operational management of the FM services ensuring the provision of a high-quality FM service through a 'one team approach' with services complimenting and supporting one another.
• · Customer retention
• · Ensure the service meets more than the specified needs of customers
• · Maintaining an onsite Café, adhering to food safety Management, hygiene and allergens
• · Ordering of stock, checking compliance, staff rotas

Key Responsibilities

• To be responsible for the direction and co-ordination of all the Facilities Management services delivered to the users of the site
• To be responsible for the operation and development of a consistent and seamless FM service, in close conjunction with other colleagues and with a high level of customer focus.
• To support and assist with the promotion of continuous improvement in the development of Facilities Management Services including contributions to service and corporate wide initiatives/projects
• To have overall responsibility for the security and safety of the office accommodation, including security training of staff e.g. alarm systems and supervision of contractors.
• To monitor staffing levels so as to facilitate an efficient and effective service and to proactively plan and direct staff accordingly, including arranging adequate cover for planned and unplanned absences and sickness
• Budget Management Responsibility for the site.
• Responsible for ensuring maintained standards of service delivery across the site
• Ensure health and safety procedures are in place and in use for staff and customers within all areas of the organisation and that compliance is monitored regularly
• Manage finance within pre-determined budget, monitoring financial performance on a regular basis and taking action to rectify viability where necessary to achieve financial targets
• Manage operational services within guidelines of Vertas and all financial and HR procedures including; verification and certification of staff claims, compliance with tendering procedures, verification and certification of supplies ordering and payment, recruitment and selection, probation, conduct and capability procedures, performance development reviews
• · Responsible for the direct line management of managers and supervisory staff members in accordance with Vertas HR procedures
• · Previous experience of leading a team to drive change and transform catering services
• · Excellent client communications skills with the ability to present information clearly
• · Managing, coaching and developing the team
• · Supporting the delivery of operational changes
• · Reviewing the unit and contract performance to identify areas of improvement
• · Identifying customer requirements
• · Ensuring all legislation and procedures are adhered to
• · To be responsible for all aspects of the management of a café, open Monday to Saturday
• · Monitoring stock, ensuring targets achieved. Used financial information to control budgets for stores including stock and costs.
• · Regularly check the standard and quality of food provided by the authorised suppliers and report any discrepancy.
• · Be fully compliant with food allergen and hygiene regulations and monitor this within the café
• · Manage team rotas and holiday
• · Be flexible to cover events Monday to Sunday, day and evening
• · Organisation of catering for events, managing the set up and take down
• · A proven track record of delivering results through engaging teams to delivery exceptional standards of service at their sites

Requirements
Essential:

Education & Qualifications

• Working within a similar role in FM and catering background
• Knowledge of all soft FM services with an understanding of building management
• Knowledge food standards, allergens, hygiene and management
• Leading a team
• Event catering management
• Team management ·

Specialist Knowledge & Skills

• Creative thinking required to resolve complex problems e.g. recruitment & retention of staff and to implement change with least resistance
• Ability to prioritise own workload
• Ability to understand and interpret policies, procedures and relevant legislation
• A good knowledge of all technical equipment required in the application of duties
• Ability to cost facilities management service specifications or specialist services.
• Accuracy required in estimating / pricing, certification of staff claims, payroll etc.
• Willingness to change service delivery as customer requirements change within health, hygiene and productivity parameters
• Knowledge and experience of security procedures
• Proven experience of staff management
• Proven experience of budget management
• Knowledge of needs of full range of customers, including issues of disability, ethnicity and other aspects of diversity
• Good understanding of political and procedural context of the organisation ·

Interpersonal & Communication Skills

• Ability to converse heads of departments, senior management etc.
• Exercising highly developed influencing, negotiating and persuasive skills in order to convince others to adopt policies and courses of action they might not otherwise wish to take
• Ability to listen to problems and concerns of staff and to assist with sensible and practical advice, delivered in a sympathetic manner
• Ability to manage change and support others through the process
• Negotiating contracts, influencing senior managers, colleagues and customers regarding change
• Ability to conciliate / arbitrate in customer or staff disputes, e.g. conduct / capability
• High standards in the preparation and presentation of all documentation relating to the Facilities Management service
• Good leadership skills
• Able to present comprehensive written reports, policies and processes in accordance with management requirements
• Excellent written and verbal communication skills

Relevant Experience

• Relevant experience of being in sole charge of a facilities management service of full-time staff across the site.
• A commercial approach to service delivery is essential including a track record of setting and meeting financial / productivity targets
• Experience of managing teams

Additional Requirements

• Contribute to long term strategic planning required to maintain business viability
• Long term operational planning skills also required e.g. equipment plan requires replacement according to economic life of equipment, average five years
• Medium term planning skills required to achieve business plan targets e.g. monthly monitoring of financial targets against budget and planning, and implementing actions to rectify the situation as required to maintain year on year financial viability
• Ability to motivate and develop others

Level of Autonomy and Decision Making:

• Jobholder has freedom to work within the constraints of set budgets e.g. purchasing, contracting procedures.
• Decision making in relation to the service delivery in consultation with customers and senior management as required
• Knowing when to seek support from senior management

VERPO1

Job Types: Full-time, Permanent

Work Location: In person