Executive Recruitment
Customer Director - AXA UK
Opus People Solutions is proud to be the exclusive recruitment partner to AXA UK in the search for an exceptional Customer Director.
Opus People Solutions is proud to be the exclusive recruitment partner to AXA UK in the search for an exceptional Customer Director.
exceptional Customer Director to lead AXA UK's overarching customer strategy, with a focus on growth, retention, cross-sell opportunities and the ambition to develop a single customer view across the organisation.
Reporting to the Chief Customer & Communications Officer, the role sits within AXA UK's Customer Centre of
Excellence and works across AXA Health and AXA Insurance, incorporating Retail and Commercial businesses.
This is a highly influential leadership role in a complex matrix environment. The successful candidate will need the credibility to build relationships quickly, gain support across multiple business units and confidently engage with
CEOs and senior leaders. Success will come through influence rather than direct ownership, making strong
stakeholder management and communication skills essential.
AXA UK has already built strong foundations. Established customer teams are in place across the business, relationships have been developed and there is clear momentum behind the customer agenda. The opportunity now is to build on that momentum and help shape the next stage of AXA UK's customer journey.
Working across multiple business units, you'll help align stakeholders behind a shared customer vision, connecting customer strategy with insight, data, technology and commercial priorities to drive measurable outcomes for both customers and the business.
You'll lead a small team of customer subject matter experts while working closely with stakeholders across the organisation to align teams behind a shared customer ambition.
Success in this role will come from the ability to build relationships and establish trust quickly across a complex organisation.
The successful candidate will bring the gravitas and influence needed to align stakeholders behind a shared customer vision. You'll be comfortable providing constructive challenge, engaging confidently with CEOs and executive leaders, and turning complex information into compelling stories that bring the customer strategy to life.
As one of the world's leading insurance and financial services organisations, AXA supports more than 95 million customers worldwide and over five million customers in the UK.
For the successful candidate, this is an opportunity to drive AXA UK's overarching customer strategy while working closely with senior leaders from across the business. The role combines strategic responsibility, executive-level stakeholder engagement and leadership of an established team of customer specialists.
What AXA Offers
