Tenancy Support Worker

Job Category:
Reference HQ00022133
Contract Type Temporary
Duration 3 months
Location Northamptonshire
Job Type Part-time
Start Date ASAP
Hours per week Between 18.5 - 28.5 per week depending on rota
Rate From £10.00 to £23.00 per hour, Depending on rota and days worked , Saturdays 1.5, Sundays - double.

About the job:

Opus People Solutions, on behalf of North Northamptonshire Council, are looking for a Tenancy Support Worker.

This is the time when you can make a real difference in other people’s lives. Helping vulnerable people is one of the most fulfilling and rewarding jobs you could do.

We are looking at this being temporary role for 3 months working through Opus. You will provide a range of specialist housing support to meet the needs of applicants and tenants with complex needs to enable them to hold and maintain their tenancy and to reduce homelessness.  To work closely with community groups, statutory agencies and other organisations and develop these links to assist in the development of the tenancy sustainment service

Areas of working is Kettering, however you will be required drive to other locations of Northampton so own transport is essential. The successful candidate must also be within 30 minutes drive from the client’s location.

Minimum of 1 years’ experience of working in a similar post providing support.

Practical experience of assessment, support planning, key working and advocacy with persons/groups requiring support and hold A Levels or similar qualifications.

Tenancy Support Service:

  • Carry out a detailed Risk Assessment and Support Plan for all service users supported. The plan will assess immediate needs and will identify immediate, medium and long term goals.
  • Provide agreed continuing support to service users.
  • Engage with and build a professional and trusting relationship with service users.
  • Encourage service users to be independent and self determined and assist them in reaching their full potential.
  • Ensue that all work is carried out in a non judgemental manner, is needs/service user led, and that professional boundaries and confidentiality are maintained at all times.
  • Refer to the Supported Housing Manager for decision making approval while working out of the office.
  • Work with the Housing Options Team to provide practical support to new service users that are moving into Council accommodation.
  • Ensure service users have the basic skills required for independent living and maintaining their home.
  • Work in partnership with colleagues in the Tenancy Services Team to ensure that service users comply with their tenancy agreement.
  • Liaise effectively with a range of service providers to ensure that the appropriate services are available to service users.
  • Ensure that service users claim all relevant benefits and take up opportunities for health improvement, training and employment, personal development and community interaction.
  • Support service users who attend KBC tenancy training courses. This involves gathering suitable candidates, promoting the course, attending the sessions and helping the course tutors manage the sessions.
  • Ensure that service users are aware of all their entitlements.
  • Act as an advocate for service users when required.
  • Plan detailed exit strategies in consultation with all service users who no longer require support.

Outcomes Monitoring:

  • Maintain an outcomes monitoring tool for planning, monitoring and developing the tenancy sustainment service.
  • Assist the Supported Housing Manager in devising performance indicators for the tenancy support service and ensure that the service provided achieves the targets set.
  • Identify and record persons/groups that require a level of support that is not currently able to be met locally and work towards meeting those needs.
  • Set review dates to check back in with service users who are no longer being supported to ensure progress is as agreed in the exit strategy.
  • Assist in the design and delivery of the service to ensure that services respond appropriately to service user needs.

Health and Safety:

  • Ensure that all work is carried out in conjunction with all corporate health and safety procedures.
  • Ensure that vulnerable adults are safeguarded from abuse and that all relevant procedures are followed as appropriate.
  • Support Plans and Risk Assessments must be carried out initially with every service user & updated at planned review dates & as necessary.
  • Any concerns regarding health and safety must be reported to the Supported Housing Manager.
  • Liaise as appropriate regarding the management and maintenance requirements of service users’ homes.

Project Management:

  • To work with the wider team to map the full range of support services available locally & identify how best to access them.


  • Work closely with community groups, statutory agencies and other organisations and develop these links to assist in the development of the tenancy sustainment service.
  • Attend/hold meetings with staff, other agencies and service users.
  • Prepare and present reports to all relevant forums as appropriate.
  • Actively and positively promote the tenancy support service.
  • Outline the proposals for the future development of the service.


  • Ensure that all statutory requirements, standing orders, contract regulations, financial regulations and other relevant requirements are adhered to.

Undertake other duties, which are commensurate with the salary, skills, knowledge and experience of this post, as and when required by the Supported Housing Manager.

Minimum of 1 years experience of working in a similar post providing support.

Practical experience of assessment, support planning, key working and advocacy with persons/groups requiring support. Desirable – Experience of working effectively in partnership with and liaising with a range of stakeholders.

  • The ability to work with vulnerable people in difficult situations and handle challenging behaviour
  • Ability to form and develop good working relations with colleagues and service users
  • Excellent verbal communication and presentation skills
  • Well-developed negotiating, influencing and conflict resolution skills
  • Problem solving skills
  • Good understanding of the issues concerning people with housing need and knowledge of relevant benefits and services
  • Able to work sensitively and effectively within a political environment
  • Ability to work as part of a team
  • Desirable:
  • Good ICT skills with experience of using the internet for research
  • Able to produce clear, concise and persuasive written reports and letters
  • Evidence of effective partnership working skills

Hold A Levels or similar qualifications and provide an evidence of continuous professional development.


Will be required to complete the following rota:

Rota Day 1: To be on standby (at home but can be offered work – you will be paid day£10p/h if worked.

Rota Day 2: is your duty day : You will start at 8.30am and finish at 5pm. You will receive an additional 2 hours Pay, thus a total of 9.5 hours, as you will be on standby to be called out to assist with a homelessness emergency.  You’re on call/standby hours are from 5pm till 8.30am the following morning. Any additional hours worked during that time will be paid.

Monday to Fridays pay rate is  £11.50p/h, Saturdays £17.25 p/h , Sundays £23.00 p/h.

Please note you are not allowed to consume any alcohol that evening or night.

Rota Day 3: Is your day off, where you could be offered additional hours if available.

Mileage is paid at rate of 55p per mile.

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