Temporary Accommodation Assistant

Contract Type Temporary
Location Milton Keynes
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £10.62 per hour

About the job:

We are seeking a temporary accommodation assistant to work as part of Milton Keynes Council’s Housing Access Team to deliver outstanding housing and support services, and contribute to the delivery of the Council’s strategic objectives.

As accommodation assistant, you will provide advice and guidance to customers on a range of housing solutions and assist in the management of the provision of temporary accommodation, ensuring appropriate allocations as well as the procurement of private sector accommodation for the provision of assured short hold tenancies either as a prevention of homelessness or a discharge of duty.

  • Assist the Temporary Accommodation Officers in the placement of homeless clients into interim accommodation and the nomination of homeless clients into S193 temporary accommodation.
  • Communicate with all Registered Social Landlords to ensure that people move out of temporary accommodation in a timely manner.
  • Assist in the delivery of an efficient and comprehensive temporary accommodation service ensuring homes are let within agreed targets and in line with the relevant temporary accommodation policy/procedure.
  • To provide advice and guidance to customers on a range of housing solutions, including sharing information about the housing register and opportunities of downsizing, transferring and maximizing opportunity to mutual exchange.
  • To ensure the Council complies with the appropriate legislation and all related statutory guidance.
  • To contribute to the development of the team plan and service plan and to work within the current policies and procedures in relation to Housing Access service.
  • Support the development of policy within your service area, as well as contributing to wider policy development across the Council.
  • Support the Housing Access Team Leader and Housing Access Officer to undertake strategic long-term planning, taking into account relevant legislation and policy.
  • Support the development of innovative and creative solutions to problem solving, manage the best use of the resources for all users of the service.
  • Support the development and implementation of service improvements and corporate initiatives to deliver innovative services.
  • Ensure that Council policies and decisions are implemented correctly, having due regard to service procedures, financial regulations, contract procedures and standing orders of the Council, and ensuring that insurance and statutory requirements are met.
  • Contribute to the delivery of outstanding performance, to deliver cutting edge service delivery for customers.
  • Ensure that decisions are implemented correctly, that all necessary approvals are obtained, and that commissioned works are carried out effectively and efficiently having regard to budgets.
  • Contribute to your performance monitoring within your area of responsibility, including areas of underperformance, to ensure effective delivery and high standards are maintained.
  • Ensure that relevant legislation, regulations and guidance regarding Homelessness and Prevention are complied with.


  • 5 GCSEs grade A-D including English (or equivalent level of educational attainment)
  • Chartered Institute of Housing Professional Qualification or equivalent
  • Able to demonstrate knowledge of relevant housing legislation
  • Able to demonstrate an awareness of IT systems and able to use Word and Excel

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