Systems Support Officer

Reference HQ00020692
Service Cambridgeshire County Council
Contract Type Temporary
Duration Initially three months/covering increasing workload
Location Cambridgeshire
Job Type Full-time
Hours per week 37
Rate £11.50 per hour

About the job:

As a Systems Support Officer for Cambridgeshire County Council through Opus Cambridgeshire, you will contribute to the effective running of the business support team; to deliver a high quality, customer focussed service responding to queries; to help maintain the ERP systems, to ensure that these meet statutory requirements and customer needs.

Remote working from home / Shire Hall

  • Act as first point of contact for LGSS systems in order to help system users perform their tasks more effectively, referring difficult problems to Support Analysts as appropriate. This will involve performing an initial assessment of the incoming issue, gathering additional information and then using technical knowledge and experience to either resolve basic issues directly, or perform escalation to the next level as appropriate.
  • Perform daily housekeeping activities which support the business processes including; Interfaces, extracts and reports. Complete service request activities including; user admin, adding elements, updating lists of values. The tasks are undertaken by following comprehensive guidance materials developed within the team. Participate in functional testing as part of ongoing development and project work.
  • Assist with managing the call list including monitoring calls logged via LANdesk and direct to the team inbox. Help ensure that the progress log for incidents and change requests raised by the team is kept up to date. Raise accurate change and incident records with 3rd party suppliers. Respond to queries and requests for further information.
  • As directed by the System Support Team Leader contribute to one-off projects. This contribution will be within defined boundaries with specific deliverables. Undertake development environment user admin responsibilities to enable timely project progression.
  • Assist with enablement of ERP service delivery, supporting managers and team members as required. Assist with the preparation of user guides in order to enhance learning and provide a source of future reference.
  • Contribute to the development of new services, standards and procedures as requested in order to ensure the ongoing development, relevance and timeliness of the service. As directed by Business Systems Team Leader, keep up to date with the changing needs of users and with developments within ERP Gold, to ensure that the advice given to users is accurate and relevant. Identify service improvements and suggest solutions.
  • Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider LGSS department e.g. User Admin, Helpdesk.
  • Champion effective use of LANDesk within the Business Systems team and support the System Support Team Leader in ensuring the system is optimally configured for day to day use and all required reporting needs e.g. KPI’s and SLA achievement.
  • To assist with communications regarding planned/unplanned environment downtime, patch windows, change requests, etc.

The successful candidate will ideally have experience of a customer focused support/financial/technical environment, with the ability to prioritise workloads and work using their own initiative. A methodical and well organised approach is required with excellent attention to detail.

  • Holiday entitlement of up to 31 days per annum, pro-rata (including bank holidays) where applicable
  • Permanent equivalent council pay rates offered from commencement
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with Cambridgeshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

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Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


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