Systems Support Officer

Reference HQ00020692
Service Cambridgeshire County Council
Contract Type Temporary
Duration Initially three months/covering increasing workload
Location Cambridgeshire
Job Type Full-time
Hours per week 37
Rate £11.50 per hour

About the job:

As a Systems Support Officer for Cambridgeshire County Council through Opus Cambridgeshire, you will contribute to the effective running of the business support team; to deliver a high quality, customer focussed service responding to queries; to help maintain the ERP systems, to ensure that these meet statutory requirements and customer needs.

Remote working from home / Shire Hall

  • Act as first point of contact for LGSS systems in order to help system users perform their tasks more effectively, referring difficult problems to Support Analysts as appropriate. This will involve performing an initial assessment of the incoming issue, gathering additional information and then using technical knowledge and experience to either resolve basic issues directly, or perform escalation to the next level as appropriate.
  • Perform daily housekeeping activities which support the business processes including; Interfaces, extracts and reports. Complete service request activities including; user admin, adding elements, updating lists of values. The tasks are undertaken by following comprehensive guidance materials developed within the team. Participate in functional testing as part of ongoing development and project work.
  • Assist with managing the call list including monitoring calls logged via LANdesk and direct to the team inbox. Help ensure that the progress log for incidents and change requests raised by the team is kept up to date. Raise accurate change and incident records with 3rd party suppliers. Respond to queries and requests for further information.
  • As directed by the System Support Team Leader contribute to one-off projects. This contribution will be within defined boundaries with specific deliverables. Undertake development environment user admin responsibilities to enable timely project progression.
  • Assist with enablement of ERP service delivery, supporting managers and team members as required. Assist with the preparation of user guides in order to enhance learning and provide a source of future reference.
  • Contribute to the development of new services, standards and procedures as requested in order to ensure the ongoing development, relevance and timeliness of the service. As directed by Business Systems Team Leader, keep up to date with the changing needs of users and with developments within ERP Gold, to ensure that the advice given to users is accurate and relevant. Identify service improvements and suggest solutions.
  • Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider LGSS department e.g. User Admin, Helpdesk.
  • Champion effective use of LANDesk within the Business Systems team and support the System Support Team Leader in ensuring the system is optimally configured for day to day use and all required reporting needs e.g. KPI’s and SLA achievement.
  • To assist with communications regarding planned/unplanned environment downtime, patch windows, change requests, etc.

The successful candidate will ideally have experience of a customer focused support/financial/technical environment, with the ability to prioritise workloads and work using their own initiative. A methodical and well organised approach is required with excellent attention to detail.

  • Holiday entitlement of up to 31 days per annum, pro-rata (including bank holidays) where applicable
  • Permanent equivalent council pay rates offered from commencement
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with Cambridgeshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

Apply for job role

Call us for more information or fill in the form below


Call us on 03301 242800
or fill in the form below

PLEASE UPLOAD YOUR CV:

Yes By submitting this form I agree to Opus People Solutions'
Privacy Policy, allowing you to hold my details on file, to share
my CV with recruiting managers in order to find me a job and to
send me marketing information & job opportunities.

Why choose Opus?

NEW JOBS COME HERE FIRST

We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.

WE'RE PUBLIC SECTOR EXPERTS

We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.

EXCELLENT SUCCESS RATE

In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.

Testimonials

“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

Let's talk about your next job...

Register