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|Service||Suffolk County Council|
|Duration||No end date|
|Hours per week||37|
|Rate||From £8.86 rising to £9.68 after 12 weeks per hour|
Suffolk County Council are seeking a Social Care Referral Coordinator to undertake Customer Service and Administrative duties within the Social Care Referral Team. You will be responsible for taking telephone calls from members of the public and processing the referrals over to the correct location/team. There is also an admin side of the role where you will be asked to complete different referrals from different organisations/professional platforms.
The post holder will be the first point of contact for social care enquiries relating to Suffolk residents, including Adult services, Children and Young People’s services and Mental Health referrals. The post holder will be expected to manage across different contact channels (telephone, email, webchat) and multi-task while providing exceptional customer service in a pressurised target driven environment.
The post holder will deal with a wide range of people with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable individuals and the post holder will be expected to use their skills and knowledge to support customers to achieve the best outcome, in line with Suffolk’s organisational values, drivers and operating models.
Customer First is a multi-channel contact centre who act as the first point of contact for Social Care in Suffolk, operating across Adult and Community Services, Children and Young People Services and Mental Health.
This section gives examples of the types of activities that are carried out at this level. This list is not exhaustive.
Qualifications and Professional memberships
Specialist knowledge skills and experience
If you have a disability or long term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether a reasonable adjustment could be made.
We offer a guaranteed interview to all disabled candidates who meet the minimum essential criteria for a job vacancy.
Suffolk County Council has a set of values and behaviours which set the expectation of how people will do their job in addition to the specific activities/accountabilities listed in the Job Person Profile. Evidence of these values and behaviours are an integral part of the performance management framework. They are set out below:
Achieve – we are the best we can be
Support – we work as one team
Pride – we take pride in and are proud of what we do
Inspire – we model the ASPIRE values
Respect – we give and earn respect
Empower – we empower, encourage and motivate people
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