Registration Service Administrator – Part Time

Reference HQ00021746
Directorate People and Communities
Service Customers Services and Registration
Contract Type Temporary
Duration Initially 3 months, ongoing
Location Northamptonshire
Job Type Part-time
Start Date ASAP
Hours per week 20
Rate £9.48 per hour

About the job:

Opus People Solutions on behalf of West Northamptonshire Council are looking for a Registration Service  Administrator that will provide administrative support to customers and colleagues in a busy office environment. The role requires extensive experience in using software packages and call handling.

This is an office- based role, One Angel Square NN1 1ED. The placement will be a part time role: Wednesday: 8.30am to 12.45pm, Thursday: 8.30am to 5pm, Friday: 8.30am to 4.30pm.

The job will entail undertaking the full range of front line customer service contact activities and associated administration and back office activity to enable the service to carry out its day to day business. The job requires extensive use of office software packages (EG Word, Excel, Outlook, internet, Registration Service System) and assisting with the development of new procedures and processes designed to improve the efficiency of the service. The job also requires a high standard of customer care and extensive customer contact (telephone and e-mail). With occasional administrative support to other areas of the Registration Service such as Copy Records office or Coroners etc.

  • Deliver the processes required to ensure that all customer’s ceremonies and events are properly booked, recorded, confirmed, and co-ordinated. Examples of ceremonies would include weddings, civil partnerships, renewal of vows, naming and citizenship, including taking customer payments
  • Be the first point of contact and resolve customer queries at the first point of contact either through face to face, telephone, or e-mail contact
  • Provide advice on the legal requirements to customers seeking statutory services (birth, death and marriage/civil partnerships)
  • Administer all customer financial transactions in an accurate and timely manner to ensure the Registration Service receives the correct payment at the appropriate stage in the ceremony process
  • Collate and prepare the quarterly clergy returns, liaising with Registrars and the clergy as appropriate, resulting in payments to the clergy
  • Provide administrative support to the Management Team, E.G. updating of customer records, assisting with calls from the general public and the preparation of documents for approval and processing
  • Receive information from other agencies and advising staff, under the direction of a manager, of any changes required and/or acting as a central contact point for service queries
  • Maintain and update excel and system bases databases as necessary
  • Maintain at all times a high standard of customer care with all customers and staff, in accordance with the service’s aims and the Council’s customer care policies
  • Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with West Northamptonshire Council to fill vacancies. Register today to be first to hear about all our live jobs.

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Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

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