Pensions Officers x2

Job Category:
Reference REF29062021
Directorate Finance
Service Pensions Service
Contract Type Temporary
Duration initially 6 months
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37.50
Rate £13.41 per hour

Opus Northamptonshire on behalf of West Northamptonshire Council is looking for two experienced Pensions Officers to join Pensions Service Team.

Opus Northamptonshire on behalf of West Northamptonshire Council is looking for two experienced Pensions Officers to join Pensions Service Team.

Both posts are full- time, working from home available, initially for 6 months.

Job Purpose:
To administer a pensions caseload to high standards of accuracy and attention to detail and with the appropriate standards of customer care with the correct regulation interpretation in respect of the Local Government Pension Scheme, as well as legislation applying to associated compensation schemes and all appropriate overriding HMRC and pension legislation.
At the same time, delivering this within the context of the Shared Service environment, contributing to organisational effectiveness and efficiency, in part through providing information including financial information to existing and previous members of the various Schemes, and also to Employers to allow fully informed decisions to be made.
Respond to all enquiries by being multi-skilled in all areas of Local Government, Councillors and Compensation Pensions administration requirements.

Principal Accountabilities
Pensions Casework
Administer a portfolio of pensions casework, incorporating a variety of casework types, to high standards of accuracy and attention to detail and in accordance with the provisions of the Local Government Pension Scheme Regulations, as well as legislation applying to associated compensation schemes and all appropriate overriding HMRC and pension. Workload may include benefit calculations, communications, data input and validation, and checking of colleague’s casework. (40%)
Workflow system
Ensure incoming casework is correctly logged onto workflow system (using Altair) and allocated according to team priorities, ensuring good customer care, is maintained, in particular keeping the member informed of progress while ensuring that all casework is processed in line with the agreed processes, SLA/administration strategy and relevant
legislation and that appropriate audit trails are complied with. (20%)
Casework & Records Check
Check information from a variety of sources, e.g. employers, HR & Payroll, HMRC and update records, ensuring the data is accurate. To check accuracy of record checks, regulation interpretation and calculations carried out by other Pensions Staff commensurate to team specialism and continually review accuracy to ensure comprehensive and effective understanding. (20%)
Advice and Information
Provide advice and information to employers, scheme members, pensioners and dependents regarding pension processes to ensure efficient and effective administration of casework for the LGPS Scheme. (5%)
Records, Documents and Office Management
To contribute to the Office Management procedures, such as maintenance of integrated letters, office supplies, task management, internal training and interfaces. (5%)
Complaints
Ensuring all issues are appropriately addressed in each case so that appropriate judgments on what needs to happen can be made within prescribed timescales. In conjunction with Team Leaders determine any changes in process behaviour that may be necessary resulting in further training as necessary. (5%)
Other duties
To provide support, where appropriate to the Pension Officers, in the execution of their respective duties. To ensure the council’s equal opportunity policies are known and adhered to by staff. To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post. (5%)

Education, Qualifications & Training
Essential:

  • 5 GCSEs at Grade C or above or equivalents
  • GCSE Maths Grade C or equivalent
  • 2 ‘A’ levels (4 AS Levels) or equivalent

Knowledge & Experience
Essential:

  • Broad understanding of all aspects of LGPS

Desirable:

  • Knowledge of assisting employers with their duties gained through work experience
  • Experience of working in a similar role or within the pensions industry

Both posts are full- time, working from home available, initially for 6 months, ASAP start.

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