Payroll Officer

Job Category:
Reference REF09082021
Directorate Finance
Service Payroll
Contract Type Temporary
Duration Temp to Perm
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37.50
Rate £11.46 per hour

Payroll Officer

Opus Northamptonshire, on behalf of the West Northamptonshire Council, is looking for an experienced Payroll Officer to assist the Payroll Manager in ensuring that all payrolls are processed accurately. Manage own workload, processing high quality information / data accurately and in a timely manner. Respond to and resolve complex service requests and queries within the agreed service standard and according to operational procedures.

This is a full time, office based role. Initially, 3 months placement. Permanent role subject to performance.

As a Payroll Officer, you will:

  • To provide an effective, customer focused support service to users of the Payroll systems and processes. A point of contact for colleagues and service users for complex and detailed issues and feedback received of a specialist nature.
  • To support and assist the Payroll Team Manager in the management workflow within the team(s) and ensure a customer focussed and efficient operational service is delivered.
  • To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers and client organisations.

This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.

  • Provide operational services within the Payroll Team. Work closely with the Team Manager, keeping them informed of staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
  • To assist the Payroll Manager in ensuring that all payrolls (for internal and external customers) are processed accurately, within specified deadlines and to audit requirements, thus ensuring all employees and pensioners are paid accurately and on time. Undertake any necessary reconciliations ensuring appropriate supporting documents are retained and that these are signed off monthly.
  • Ensure operational service priorities are met and customer and audit requirements are adhered to through effective workflow management. Support the other Payroll and Recruitment teams to ensure that the statutory requirements are met by the public sector, for the public sector sector
  • Respond to and resolve complex service requests and queries within the agreed service standard and according to operational procedures.
  • Provide advice to the Team Manager and Service Delivery Manager on areas of the service where improvements could be made and make recommendations to improve processes and efficiency.
  • Embed customer service excellence within team through the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours.
  • Manage own workload, processing high quality information / data accurately and in a timely manner.
  • Support system implementations including conducting system testing, developing system documentation / process notes and delivering training to staff on new system processes.
  • Work collaboratively on projects that support developments / improvements for the Transactions Service in a professional and positive way
  • Demonstrate awareness / understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the business.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

The perfect candidate needs to have a minimum Payroll experience of 3-5 yrs. Payroll qualification highly desirable. 

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