Operations Manager

Reference HQ00019601
Directorate Children and Young People's Services
Service Suffolk County Council
Contract Type Temporary
Duration 3 months initially
Location Suffolk
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate Contact us, To be confirmed

About the job:

As a manager in Children and Young People’s Services you will be at the forefront of managing change, leading high quality and effective ways of working and managing staff, resources or projects to achieve the best possible outcomes for children, young people and their families in Suffolk.

The responsibility of the Children and Young People’s Directorate (CYP) is to ensure the safety, well-being and learning of children and young people. To do so we need to “make every intervention count” to create impact and bring about sustainable change for children, young people and their families where need is identified. We are determined to continuously improve our services by working in partnership to ensure that our work is high quality and effective.

Communicating and engaging with children, young people and their families, with colleagues and with communities.

  • Appropriately manage and communicate information to a range of stakeholders; CYP staff, senior managers, partners and communities.
  • Ensure the active participation of children, young people and parents/carers in service planning and delivery as appropriate and use feedback to inform service delivery and staff development.
  • Ensure that complaints and representations are managed appropriately within Suffolk County Council’s complaints policy and that early, informal resolutions are sought wherever possible.

 Service Quality and Performance

  • Provide strategic leadership and direct management of a specific area of service to shape and develop services to achieve the best possible outcomes for children, young people and their families.
  • Lead continuous service improvement and ensure high quality and consistent services are delivered in compliance with plans for future service development.
  • Take responsibility for improving the performance of your area of services and review progress and achievements against strategic priorities.
  • Ensure that service planning and delivery takes account of national and locally agreed performance standards and are provided within statutory requirements and within policies and procedures of Suffolk County Council and the Local Safeguarding Children’s Board.

 Reporting and Accurate Recording

  • Take the lead for performance and quality assurance within the area of responsibility.
  • Manage quality assurance processes to support high quality service standards and coordinate the completion and review of case audits where appropriate to role.
  • Model and ensure high standards of data quality and case recording to improve service delivery, planning for future service developments and better targeting of resources.
  • Write high level reports to management as appropriate to role and to other strategic decision makers where required.

Effective Practice

  • Where appropriate to role, ensure safe, timely and effective transition of cases between teams and manage demand based on the best interests of children, young people and families.
  • Motivate, mentor and support staff to develop high quality practice, embed behaviours and lead effective ways of working within the team using Suffolk Signs of Safety and Wellbeing principles and tools.
  • Create a learning culture by modelling effective practice, building on research, best practice and innovative ways of working.
  • Coordinate and deliver quality individual and group supervision, effective performance appraisals and team consultation.
  • Lead the implementation of ways of working to support effective early help and prevention within area of service.

Managing People, Resources and Projects

  • Dynamically manage team, projects or resources to deliver high quality and effective services.
  • Lead changes of culture, policy and practice within your area of service, motivating staff to commit to successful working practices and to achieving the best outcomes for children, young people and families.
  • Celebrate best practice of colleagues and encourage staff to be proud of success.
  • Implement and maintain high quality and effective performance management focusing on the delivery of service performance indicators and individual performance objectives.
  • Take responsibility for workforce planning, selection, recruitment, disciplinary and grievance processes and training and development. Ensure any changes in legislation, policy and good practice guidance are understood by the workforce and implemented effectively.
  • Manage staff resource within teams effectively and efficiently to support service delivery and high quality professional practice.
  • Motivate staff to take part in professional support and development opportunities as appropriate, in compliance with Suffolk County Council’s HR and staff supervision policies.
  • Within area of responsibility manage the shift of resources away from expensive and intrusive interventions to deliver better outcomes for children, young people and families.
  • Effectively manage budgets and allocated financial resources to achieve the best possible outcomes for children and young people, including contract management of commissioned services if appropriate to role.
  • Ensure that resources are managed in line with Suffolk County Council regulations, policies and procedures and have regard to best value principles and financial restrictions.
  • Ensure the safe and efficient use of office accommodation and mobile working facilities of self and team.

Multi-Agency and Partnership Working

  • Actively build and maintain internal and external relationships with partners, communities and the public.
  • To work with a wide range of management and practitioner colleagues from different professional disciplines to achieve a more integrated and responsive service to children and families in Suffolk.
  • To proactively take the lead on developing new opportunities for future service delivery and development of joint partnership working.
  • Where appropriate to role, contribute to locality working, enhance networking and development opportunities for your area of work and translate strategy into practice locally.
  • Constructively challenge partners to continuously improve services, ways of working and outcomes.

 Managing Risk and Safeguarding

  • To manage risk and safeguarding concerns as appropriate to role and lead a risk sensible culture in area of work.
  • Identify pressures within area of service and manage associated risks.

To undertake other tasks allocated by the line manager in keeping with the responsibilities of the grade including:

  • Working in accordance with the Council’s statutory responsibilities, policies and service procedures. Compliance with equality and diversity policies, procedures and legislation.
  • Maintaining customer confidentiality in accordance with the Data Protection Act and SCC guidance.
  • Participating in training and development opportunities, in order to improve personal knowledge, skills and effectiveness.


The manager will:

  • Be responsible for managing a specific area of the service and associated budgets and staff.
  • Be responsible for decision making within area of responsibility
  • Report to Head of Service or senior manager.
  • Take responsibility for managing and responding to safeguarding and risk issues.
  • Respond to unanticipated problems and support team members with change.
  • Children, young people, families and carers
  • CYP Services
  • Children’s centres
  • Health Colleagues
  • Schools, Colleges, PRUs, Early Years Providers, GPs, Voluntary and Private sector providers, Mental Health Services, Police, National Offender Management Service, Prison Service, Courts and District and Borough Council leads.


  • Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  • Permanent equivalent council pay rates offered after 12 weeks.
  • Pension contribution from employer.
  • Flexible working hours.
  • Opus candidates hear about jobs first.
  • Opportunity to apply for permanent positions as an ‘internal candidate’.
  • Gain experience to support permanent applications.
  • Consultants based within Endeavour House.

We work directly with Suffolk County Council and Babergh and Mid Suffolk District Councils to fill vacancies. Register today to be first to hear about all our live jobs

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