Operations Manager Local Test and Trace

Job Category: Covid-19 Response
Reference HQ00022711
Directorate Public Health
Service Lateral Flow Testing
Contract Type Temporary
Duration Initially till end of May 2022
Location Cambridgeshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £19.93 per hour

About the job:

Opus People Solutions on behalf of Cambridgeshire County Council are looking for an Operations Manager to join Local Test and Trace Team.

A successful candidate will be responsible for managing the operational delivery of locally contact tracing and supporting local Covid-19 testing pathways across Cambridgeshire and Peterborough. This will include managing logistics, coordinating rotas, ensuring appropriate governance and risk management.

  • Take the lead and be responsible for the efficient and effective day-to-day general operational management of local contact tracing and testing services within the local test and trace programme, making decisions, providing solutions and/or advice to staff in response to pressures that may affect service delivery.
  • Provide direction and support to the team of contact tracers and operational partners around operational issues.
  • Monitor and review the services in conjunction via performance reporting/metrics and where necessary act on the information provided to the local test and trace leads.
  • Determine the best means of satisfying requirements within the context of project objectives and constraints, i.e. developing solutions.
  • To deal effectively with highly complex very sensitive complaints/concerns raised by members of the public that are recipients of local contact tracing or testing services in a timely manner using escalation protocols where appropriate.
  • Ensure the effective management of resources, optimising utilisation and productivity, whilst delivering a safe, high quality service.
  • Develop and maintain constructive working relationships with stakeholder groups, partners, internal and external customers and suppliers in order to be able to provide an efficient and responsive service.
  • Where appropriate represent the local test and trace leads at key meetings.
  • Ensure that information on the programme and its progress and key milestones are effectively communicated to the Cambridgeshire Health Protection Board.
  • Contribute to the creation and maintenance of a positive performance management culture focused on the achievement of agreed deliverables, through the provision of performance feedback. Lead on recruitment.
  • Maintain and manage the rota system ensuring cover is maintained across the seven day week.
  • Bachelor’s Degree or equivalent in Health related field / Environmental Health related field.
  • Experience of day to day management of an operational team preferably within a Health or Environmental Health.
  • Able to manage a complex rota.
  • Understanding of the need to maintain confidentiality in relation to personal data held in accordance with the Data Protection Act and Caldicott Guardianship principles. Adhere to and operate within organisational protocols and operational arrangements.
  • Accepts responsibility and accountability for own work and can define the responsibilities of others. Recognises the limits of own authority within the role. Seeks and uses professional support appropriately. Ability to have a flexible approach.
  • Strong, effective verbal and written communication skills including a good telephone manner.   Ability to communicate confidently, effectively, clearly and concisely at all times and all levels (internal and senior external patterns) both orally and in writing and with own team.
  • Ability to rapidly assess information and recommend an appropriate course of action to address any issues or escalate these appropriately.
  • Act resourcefully to solve problems and move things forward without needing to be asked.
  • Ability to interrogate data to produce concise and accurate reports.
  • Proficient ICT skills including ability to effectively utilise Microsoft packages (Outlook, Word, Excel and PowerPoint) and use web-based applications.
  • Ability to demonstrate initiative and work independently with minimum supervision.
  • Accepts responsibility for own performance and for seeking feedback.
  • Demonstrate an understanding of the safe working practices that apply to this role.
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with Cambridgeshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

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