Isolation Support Advisor

Reference HQ00020463
Service Cambridgeshire County Council
Contract Type Temporary
Duration 10th September 2021
Location Cambridgeshire
Job Type Full-time
Hours per week 37
Rate £10.41 per hour

About the job:

As an Isolation Support Advisor for Cambridgeshire County Council through Opus Cambridgeshire you will carry out telephone interviews and provide advice on self-isolation and the sources of community support that are available.

You will work autonomously and need to be able to exercise judgement and questioning skills for this role.  In some instances you will need to be able to call upon your persuasion skills.

Remote working from home.

37 hours per week between 8.00am and 8.00pm, Wednesday – Sunday.

  • Deliver an efficient and friendly telephone call handling service to provide accurate and consistent information and advice to residents who have been identified as coming into contact with an individual who has tested positive for Covid-19.
  • Work autonomously and exercise a high degree of judgement, analysis and fact finding in order to ascertain where individuals have been. In some instances information will be required to be teased from individuals, which will require persuasion and motivational skills.
  • Accurately Interpret information obtained during interviews with Covid-19 contacts to make appropriate decisions from a range of options, utilising scripts, internal procedures and guidance.
  • Promote, support and encourage contacts to utilise digital systems and solutions wherever possible.
  • Utilise digital systems to their full potential to manage and respond to contact lists, maintaining accurate records of conversations and providing information as required.
  • Handle complaints and difficult customers in a calm and professional manner, ensuring a customer focussed services, demonstrating initiative, diplomacy and resilience in a demanding environment.
  • Manage a caseload effectively and prioritise key tasks to meet tight deadlines, whilst dealing with interruptions and conflicting demands arising from customer queries and incoming telephone calls, ensuring key performance indicators are achieved.
  • Work closely with other Advisors in delivering services, creating a rapid and responsible service.
  • Escalate and refer any challenging or complex contacts, incidents, queries or complaints to an Isolation Support Team Leader.
  • Ensure awareness of and compliance with national legislation relating to the management of Covid-19 and also, confidentiality of personal information and the principles of data handling.
  • Undertake any associated administrative work as required or other duties commensurate with the nature and grade of the role.

Experience of working in a customer service type role and or providing a service to the public as well as the ability to work independently and manage and prioritise your own workload is essential. Applicants must be able to communicate effectively and confidently over the telephone with a wide range of people and have good computer skills and the ability to pick up new systems quickly. We are seeking a diverse team and the ability to communicate in a minority community language would be welcomed.

Laptops will be provided. A reliable broadband connection is required to support cloud-based services including video conferencing and skype. Applicants must be flexible over the 7 days of service and across the operational hours. Occasional attendance at an office site may be required to collect equipment and complete some aspects of the induction/ training programme.

  • Holiday entitlement of up to 31 days per annum, pro-rata (including bank holidays) where applicable
  •  Permanent equivalent council pay rates offered from commencement
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  •  Gain experience to support permanent applications

We work directly with Cambridgeshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

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Why choose Opus?

NEW JOBS COME HERE FIRST

We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.

WE'RE PUBLIC SECTOR EXPERTS

We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.

EXCELLENT SUCCESS RATE

In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.

Testimonials

“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

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