Debt Recovery Officer x2

Job Category:
Reference HQ00022505
Directorate Finance
Service Debt Recovery Team
Contract Type Temporary
Duration 1 year contract
Location Cambridgeshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £11.27 per hour

About the job:

Opus People Solutions, on behalf of Cambridgeshire County Council, are looking for 2 Debt Recovery Officers to join the Debt Recovery Team.

These are full- time roles, 37 hours per week. Office is based in New Shire Hall, Alconbury, however, both roles would be partially remote.

Length of assignment is 1 year.

  • Provide operational services within the Income and Debt Recovery team for LGSS. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.
  • Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
  • Responsible for investigating and resolving customer queries, suggestions and compliments, escalating any complaints in accordance with the relevant procedures.
  • Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency. By the public sector, for the public sector sector.
  • Support system implementations including conducting system testing and delivering training to staff on new system processes.
  • Work as part a team supporting your colleagues, mentoring Apprentices and Trainees to a high standard.
  • Work collaboratively on projects that support developments and improvements for the Transactions Service in a professional and positive way.
  • Manage own workload, processing high quality information / data accurately and in a timely manner.
  • Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours.
  • Demonstrate awareness / understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the business.
  • Experience of transactional processing and knowledge / understanding of debt recovery processes
  • Experience of working independently scheduling and prioritising own work to meet service requirements
  • Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills
  • Experience of working in a customer focused role in a fast paced environment
  • Excellent IT skills with good knowledge of office applications
  • Ability to work with internal and external stakeholders to support the delivery of the Income and Debt Recovery service in line with the annual service plan
  • Ability to communicate effectively both verbally and in writing in order to achieve desired outcomes and be able to influence and negotiate when advising and supporting customers/users
  • Ability to manage own personal workload and for the prioritisation of that workload.
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with Cambridgeshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

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