CYP Covid-19 Support Officer

Job Category: Covid-19 Response
Reference HQ0043954711
Contract Type Temporary
Duration March 2022
Location Suffolk
Job Type Full-time
Start Date ASAP
Hours per week Full-time
Rate From £12.33 to £13.47 per hour

About the job:

The main purpose of this job is to provide information, guidance and advice to colleagues, partners and directly to children, young people and families to ensure they are enabled to achieve the best possible outcomes.

As a CYP Covid-19 Support Officer you will form part of CYP’s response to the coronavirus pandemic, supporting our offer to educational settings, early years setting and children’s homes, working with professionals across CYP and Public Health.

This is a work from home based role.

Your responsibilities will include but are not limited to the following:

  • Collect and accurately report data gathered via a range of systems.
  • Prioritise and respond quickly to multiple requests, identifying cases which may need escalating due to concerns.
  • Adapt and respond to changes to relevant guidance, communicating and explaining these changes to education settings as needed.
  • Effectively communicate with CYP and health professionals who are responding to high pressured situations.
  • Self-allocate cases, following the agreed protocols and processes within the team.
  • Collate and populate outbreak management reports when required.
  • Provide verbal updates on education settings with positive cases to a wide range of professionals across CYP and Public Health.
  • Advise, support and as appropriate challenge settings, making use of current guidance, in a professional and calm manner.

Although this list provides examples of what you will be doing it’s not intended to be exhaustive and you will have personal objectives linked to our People Plans and Strategies that will be discussed and agreed with your line manager when you start.

Suitable professional qualification at graduate level or equivalent experience in a relevant area of work.

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Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


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