Customer Service Advisor – Stowmarket

Reference
Service Suffolk County Council
Contract Type Temporary
Duration 3-6 months
Location Suffolk
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £8.98 per hour

About the job:

Suffolk County Council are looking for Customer Service Advisors to provide high quality and professional front line advice to their customers through one point of contact. The customer experience you will provide will be accurate, efficient, friendly and knowledgeable.

Job holders will be responsible for dealing with all incoming customer contact with an aim to proactively resolve the majority or queries at first point of contact.

Contact Channels may include:

-Telephone

-Email

-Web Chat

-Social Media

The role also includes contributing to the development of efficient and best practice operating processes to ensure best possible levels of service to customers.

There will be a requirement to work closely with the rest of the wider service area to ensure that all advice and activities support the business objectives and cultural drivers.

You will be answering customer enquiries at first point of contact by telephone, email web chat and social media for variety of council services. You will provide all customers with prompt, courteous, and knowledgeable service in a busy target driven environment.

This role is temporary for 3-6 months but will suit students looking for work over the summer.

We work directly with Suffolk County Council and Babergh and Mid Suffolk District Councils to fill vacancies. Register today to be first to hear about all our live jobs.

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Why choose Opus?

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We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.

WE'RE PUBLIC SECTOR EXPERTS

We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.

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In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.

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