Customer Information Officer Trainee x5

Reference REF17062021
Directorate Corporate Services
Service Customers Services and Complaints
Contract Type Temporary
Duration initially 12 weeks, permanent role subject to performance
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £9.75 per hour

Customer Information Officer Trainee x5

Opus Northamptonshire on behalf of West Northamptonshire Council is looking for five Customer Information Officer Trainees to join Customer Service Team in The Guildhall, NN1 1DE.

This is a full- time, office- based role. Possible temp to perm- after initial 12 weeks’ assignment through Opus.


  • Provide first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop and Contact Centre
  • To be an advocate for the delivery of service excellence across the council, and all our external partners
  • To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community
  • To deliver a high standard customer contact, ensuring that every interaction enhances the customer’s experience
  • Creating a welcoming environment to visitors and customers, inspiring confidence in our customers, advocating approachability and friendliness
  • To undertake specific training on duties and procedures relevant to all areas of the Council, and a Customer Services qualification
  • To undertake Corporate training and development as required
  • To comply with WNC’s policies and procedures
  • Assist the relevant area of the Council, with all aspects of general routine workload for the purpose of recording accurate records
  • Utilise local computer systems in order to collect data, and maintain a log of the actions taken on customer records
  • Communicate with internal and external customers in writing via, e-mail, or telephone
  • Embrace team-spirit, through networking and team meetings
  • Identify innovate ways to contribute towards continuous service improvements
  • Support a ‘customer first’ culture within Customer Services
  • Meet, maintain and exceed own performance under the Divisions Performance standards
  • Take ownership of each transaction within own scope and level of knowledge, reducing escalations and knowledge builds
  • Support and encourage channel shift to the web, and actively support self-serve whilst Floor-walking
  • Provide an exemplary advice and assistance service to the Councils customers using on-line applications and the web
  • Support and contribute towards the Customer Excellence Strategy through full team integration and multi-skilling
  • Ensure compliance with all Council policies with particular reference to GDPR, Data protection, Health & Safety, Equal Opportunities and Communication policies
  • The post holder may from time to time be required to carry out other duties provided they are within the general level of responsibility of the post and within the abilities of the post holder


  • Is not directly responsible for people or resources.
  • Responsible to relevant team leader, and part of a circa 90+strong team across Customer Services.
  • Once shortlisted, will be invited to telephone interview, and later to face- to- face interview with typing test.


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Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

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