Contracts and Service Development Officer

Job Category: Social Care
Reference HQ00020511
Directorate Adult and Community Services
Contract Type Temporary
Duration 3 months
Location Suffolk
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £12.00 per hour, PAYE

About the job:

We are seeking a temporary Contracts and Service Development Officer on behalf of the Adult and Community Services within Suffolk County Council. As a Contracts and Service Development Officer you will be responsible for ensuring that the sound operational delivery is provided to the Contracts and Service Development Management Team within the allocated area that takes the lead on behalf of Adult and Community Service for all elements of the commissioning cycle for a major area of service or service category, or even smaller areas. This will include planning, service redesign, market development, procurement and contract management activity. Your focus will primarily be on the operational aspects of the commissioning cycle, ensuring sound contract management of providers, including qualify control, business intelligence, financial oversight and engagement with social work teams.

Whilst working as a Contracts and Service Development Officer you will deputise for the Senior Contracts and Service Development Officer within the team, and you will also be a strong operational and administrative support in the oversight of the contracts entered into and ensuring the efficient delivery of contract management activities, ensuring services are monitored for financial viability, quality, delivery and cost, delivering savings where relevant and appropriate and driving up contract performance. 

All the above activity will be shaped by the underlying Principles and Duties of the Care Act:

-Working to a principle of prevention –wellbeing, independence and social capital, articulated in ACS through the “Supporting Lives Connecting Communities” service delivery model

-Securing personalised Care and support- outcome- based and promoting choice and independence

-Supporting Family Carers as partners

-Shaping- care market demand and supply, in line with the above three duties

-Ensuring care market sustainability – including workforce and role of care in the wider economy

-Duty of partnership and a ‘whole system’ approach to commissioning

This role is currently home based.

  • Contract Management and Quality Assurance; activity with social care providers to ensure that commissioned services are delivered to specification and within cost.
  • Engaging with Social Work Practice as ‘micro-commissioners’ and with practice, quality and workforce leads to ensure that the SLCC principles of prevention, reablement, independence and personalised care and support are shaping the social care market at an individual customer level and that practice, service development, procurement and contract management activity are mutually supportive.
  • Intelligence-Led Commissioning through a coherent and integrated approach to the collection and use of hard and soft data on suppliers, citizen needs demographic trends and performance, to inform all the above.

You will be expected to have previous experience in supporting service planning and market development and contract management activities for public and/or private/voluntary sector organisations and a knowledge of the social care business gained through previous experience, education and/or training at a senior level.


This includes:

  • Experience in the management of significant change programmes in adult social care services /health/housing, which include working alongside suppliers and other stakeholders in market development and procurement activity.
  • Joint commissioning of services with other organisations.
  • Experience of operationally managing day to day supplier performance.
  • Able to monitor supplier performance using metrics and contract performance systems and briefing Senior Management using Key performance and Performance Indicators;
  • Experience in managing and building on customer feedback to drive service improvements.
  • Demonstrable networking experience with other similar organisations to explore current best practice.
  • The ability to support with market test activities to determine best fit service provision;
  • The ability to support the development of service delivery specifications as part of Commissioning and Procurement processes.


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