Commissioning, Quality and Outcomes Officer – Communities and Prevention

Job Category: Social Care
Reference HQ00012468
Contract Type Temporary
Duration 3 months initially
Location Northamptonshire
Job Type Full-time
Start Date ASAP (Urgent)
Hours per week 37
Rate £15.76 per hour, (£30,332 p/a)

About the job:

We are looking for someone to provide a comprehensive monitoring and contract management service that focuses upon the quality of support and care within the Council commissioned services for communities and wellbeing, as part of a larger organisation promoting health and wellbeing in the North Northamptonshire Council region.

You will ensure contract compliance, raise quality and standards within commissioned services in accordance with specified contract requirements, service outcomes, national standards and legal requirements.

  • To develop, manage and maintain contractual monitoring arrangements with service providers; this includes target setting and performance measurement, and ensures that value for money is achieved from contracted services.
  • To take the lead in ensuring quality in contracted services by following Safeguarding procedures which may include monitoring, reporting and investigating complaints from service users, adults, families, carers and staff.
  • To work collaboratively with providers where improvement plans are required to ensure that issues are addressed, they are supported to improve and that they access support and good practice to make them viable and competent going forward.
  • To contribute to the development of commissioning strategies and service models for service provision for vulnerable adults, carers and communities across Northamptonshire.
  • To develop and manage positive business relationships with service providers to ensure best value and quality of care is provided for adults, carers and communities.
  • To ensure that the Council’s contractual requirements are properly specified and communicated to care providers.
  • To consider best practice and help providers take up proven models, new innovation and support to keep their services up to date and of good quality.
  • Educated to A level standard or equivalent experience in commissioning.
  • Knowledge of national standards and legislation and current policy relating to support and care services.
  • Experience of working with providers or quality monitoring of providers.
  • Experience of working in a commissioning or contracting environment.
  • Experience of working in an environment related to at least one of the vulnerable groups covered by the Commissioning, Quality and Outcomes function.

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