Client Funds Officer

Reference HQ00022653
Directorate Commissioning & Performance
Service Financial Operations
Contract Type Temporary
Duration Initially 3 months, ongoing
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £10.43 per hour

About the job:

Opus People Solutions, on behalf of West Northamptonshire Council, are looking for a Client Funds Officer to provide an effective, customer focused support service to users of the Client Funds service, systems and processes. The Client Fund Officer will be a point of contact for colleagues and service users for queries.

  • To provide a range of high quality administrative support, delivering excellent customer service by giving the customer the best possible experience. Providing accurate information and support in response to customers enquires according to agreed procedures, practices and regulatory and legislative requirements.
  • Provide operational services within the Client Funds Team.  Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.
  • Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
  • Responsible for investigating and resolving customer queries, suggestions and compliments, escalating any complaints in accordance with the relevant procedures.
  • Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.
  • Support system implementations including conducting system testing and delivering training to staff on new system processes.
  • Work as part a team supporting your colleagues, mentoring Apprentices to a high standard.
  • Work collaboratively on projects that support developments and improvements for the Finance Operations Service in a professional and positive way.
  • Manage own workload, processing high quality information/data accurately and in a timely manner.
  • Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings/the PADP process and own behaviours.
  • Demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the business.

 

  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications

We work directly with West Northamptonshire Council to fill vacancies. Register today to be first to hear about all our live jobs.

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Why choose Opus?

NEW JOBS COME HERE FIRST

We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.

WE'RE PUBLIC SECTOR EXPERTS

We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.

EXCELLENT SUCCESS RATE

In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.

Testimonials

“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

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