Charging Officer

Job Category: Other jobs
Reference HQ00000025
Service Adult Social Care and Health
Contract Type Temporary
Duration Under 3 months
Location Milton Keynes
Job Type Full-time
Start Date ASAP
Hours per week Hours to be confirmed
Rate £11.50 per hour

About the job:

We are currently recruiting for a Charging Officer on behalf of Milton Keynes Council.

The key responsibilities will be to resolve queries relating to invoices for assessed contributions for residential and non-residential adult social care services.

The responsibilities also include creating invoices, raising credits, and liaising with relevant colleagues and vulnerable customers appropriately.

  • To provide a robust invoicing service for the council, by creating invoices for assessed contributions due from service users for residential and non-residential adult social care services, and for standard non means-tested charges.
  • To manage deferred payment accounts, issue statements and invoices in line with policy and guidance, liaising with the sundry debt team, solicitors and service users.
  • To ensure invoices are accurate and issued in line with timescales, and to respond appropriately, sensitively and in a timely way to invoicing queries from service users or their financial representatives.
  • To work closely with financial assessment colleagues, and proactively resolve queries relating to invoices for new, revised and backdated assessments.
  • To support service users and their financial representatives by providing clear and accurate information, and dealing with queries in a timely, clear and appropriate manner.
  • To maintain the integrity of the charging systems, and support system testing, changes, and upgrades.
  • To manage deferred payment accounts, and issue statements and invoices in line with policy and guidance, liaising with the sundry debt team, solicitors and service users.
  • To request annual property valuations, and share with financial assessment colleagues for assessments to be reviewed.
  • To liaise with property services for valuations when these have not been provided by service user.
  • To ensure updated information is used in charges.
  • To robustly maintain invoicing data in systems and spreadsheets, and manage produce reports and statistical information for managers as required.
  • To work closely with the sundry debt team and support them with information regarding charges, invoices, details of property sales, deferred payments accounts, land registry charges and associated matters.
  • To inform the sundry debt team of property sales, and of executors details for deceased service users.
  • To liaise with financial assessment colleagues and legal colleagues regarding land charges, administration charges, and other aspects of deferred payments, to enable timely invoicing of these accounts.
  • To provide accurate advice to internal and external clients.
  • Proactively contribute to continual improvement of working practices, and support training of new or inexperienced staff on invoicing processes.
  • Ideally experience of using ERP (Agresso).
  • Proficient user of Microsoft applications, particularly excel.
  • Excellent numeracy skills.
  • Excellent attention to detail.
  • Ability to prioritise workload to meet strict invoicing deadlines.
  • Experience of working in a team and a similar environment.
  • Educated to GCSE standard grade C or equivalent in Maths and English.
  • Excellent customer care skills.
  • Experience in working in similar environment.
  • Proven customer service background with excellent customer care skills.

We work directly with Milton Keynes Council to fill vacancies. Register today to be first to hear about all our live jobs.

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