Business Support Officer – Opus People Solutions

Job Category: Work For Opus
Contract Type Contract
Location Suffolk
Job Type Full-time
Hours per week 37
Rate Annual salary: £18,278, Pro rata

About the job:

We are seeking a Business Support Officer to provide full administrative support within our busy recruitment agency, and ensure that a high level of customer service is delivered at all times.

Based from our Ipswich head office, you will join our friendly business support team to act as first point of contact for our customers via telephone, email and in person.

This is a temporary contract for a duration of 6 months with the possibility of becoming permanent.

  • Communicate with customers via telephone, email and in person.
  • Maintain candidate database at all times to ensure continuity.
  • Monitor and maintain Freshdesk Ticketing System; handling queries and distributing to colleagues as appropriate.
  • Issue references on behalf of previous workers as requested.
  • Set up new workers on the payroll system, and issue terms of engagement within the agreed SLA period.
  • Resolve payroll queries wherever possible and escalate where appropriate
  • Update pension provider with qualifying candidates and assist with any queries.
  • Send communication emails to potential workers, new workers, suppliers and clients as directed.
  • Identify potential candidates from reference requests, and provide details for Recruitment Consultants to follow up.
  • Process and respond to unsuccessful CV submissions.
  • Assist, as required, in on-going generation of direct source candidates by advertising, mail-shots, referrals and events.
  • Assist Recruitment Consultants in arranging interviews for clients, and issue confirmation emails.
  • Provide HR support to customers such as payroll information, maternity arrangements, sickness and recruitment issues.
  • Offer system support and training to clients and workers.
  • Experienced Administrator with strong organisational and interpersonal skills.
  • Work effectively under pressure by managing own workload, and covering colleagues work in absence.
  • Evidence of having a positive impact on previous organisations
  • Work collaboratively to achieve better outcomes for the business
  • Customer focused – strive to deliver a service that provides great outcomes for the customer.
  • Organised, with the ability to prioritise workloads and work effectively. under pressure whilst maintaining strong attention to detail
  • Proficient in Microsoft Office and the use and development of operational recruitment software.
  • Exceptional communication skills (both written and verbally), with the ability to influence and support decision making.
  • Strong team player.
  • Believe in and deliver the Opus values.


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Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

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