Assistant Operational Manager – Youth Offending Services

Job Category: Social Care
Reference HQ00018044
Service Suffolk County Council
Contract Type Temporary
Duration Initially 3 months
Location Suffolk
Job Type Full-time
Start Date 08/04/2019
Hours per week 37
Rate Contact us

Children & Young People’s Services

Suffolk County Council are seeking an Assistant Operational Manager to join the Children and Young People Services team based in Bury St Edmunds.

As a manager in Children & Young People’s Services you will be at the forefront of managing change, leading high quality and effective ways of working and managing staff, resources or projects to achieve the best possible outcomes for children, young people and their families in Suffolk

  • These posts are responsible for assisting the Operations Manager in the operational delivery of multi-agency teams and/or delivering specialist programmes and projects that address offending by children and young people eg; the Sexually Harmful Behaviour Service.
  • The operational multi-agency teams offer a range of services to young people and their carers including structured intervention programmes, based on effective practice principles that aim to prevent offending risk of harm to others and anti-social behaviour
  • The operational teams are staffed by a mix of employed and seconded staff from a range of partner agencies
  • This includes staff line management responsibility for a minimum of 7 staff, including seconded staff from partner agencies and YOS Officer posts at grade 6 (below the bar)
  • Lead responsibility for developing and maintaining local links with partners / stakeholders eg; police, probation, courts etc
  • Lead responsibility for an area of practice and / or project delivery
  • Responsibility for deputising in the absence of the Operations Manager and leading a multi-agency team

 Additional Essential Person requirements for this role:

  •  In depth knowledge of risk of harm management practice and procedures
  • In depth knowledge of reducing reoffending practice and procedures
  • Experience in a criminal justice setting

Communicating & engaging with children, young people and their families, with colleagues and with communities.

  • Appropriately manage and communicate information to a range of stakeholders; CYP staff, managers, partners and communities.
  • Ensure the active participation of children, young people and parents/carers in service planning and delivery as appropriate and use feedback to inform service delivery and staff development.
  • Ensure that complaints and representations are managed appropriately within Suffolk County Council’s complaints policy and that early, informal resolutions are sought wherever possible.

 Service Quality & Performance

  • Provide management skills for a specific area of service to shape and develop services to achieve the best possible outcomes for children, young people and their families.
  • Lead continuous service improvement within area of responsibility and ensure high quality and consistent services are delivered in compliance with plans for future service development.
  • Take responsibility for improving the performance of your area of services and review progress and achievements against strategic priorities.
  • Ensure that service planning and delivery takes account of national and locally agreed performance standards and are provided within statutory requirements and within policies and procedures of Suffolk County Council and the Local Safeguarding Children’s Board.

Reporting & Accurate Recording

  • Take the lead for performance and quality assurance within the area of responsibility.
  • Manage quality assurance processes to support high quality service standards and coordinate the completion and review of case audits where appropriate to role.
  • Model and ensure high standards of data quality and case recording to improve service delivery, planning for future service developments and better targeting of resources.
  • Write reports to management as appropriate to role and to other strategic decision makers where required.

Effective Practice

  • Where appropriate to role, ensure safe, timely and effective transition of cases between teams and manage demand based on the best interests of children, young people and families.
  • Motivate, mentor and support staff to develop high quality practice, embed behaviours and lead effective ways of working within the team using Suffolk Signs of Safety & Wellbeing principles and tools.
  • Model effective practice within the team and support research, best practice and innovative ways of working, particularly to support effective early help and prevention within area of the service.
  • Coordinate and deliver quality individual and group supervision, effective performance appraisals and team consultation.

Managing People, Resources & Projects

  • Dynamically manage team, projects or resources to deliver high quality and effective services.
  • Motivate staff to commit to successful working practices and any understand any changes of policy or practice to achieve the best outcomes for children, young people and families.
  • Celebrate best practice of colleagues and encourage colleagues to be proud of success.
  • Maintain high quality and effective performance management focusing on the delivery of service performance indicators and individual performance objectives.
  • Take responsibility for workforce selection, training, development, recruitment, disciplinary and grievance processes as required by role.
  • Manage staff resource within teams effectively and efficiently to support service delivery and high quality professional practice.
  • Motivate staff to take part in professional support and development opportunities as appropriate, in compliance with Suffolk County Council’s HR and staff supervision policies.
  • Within area of responsibility manage the shift of resources away from expensive and intrusive interventions to deliver better outcomes for children, young people and families.
  • Effectively manage budgets and allocated financial resources as required by role to achieve the best possible outcomes for children and young people.
  • Ensure that resources are managed in line with Suffolk County Council regulations, policies and procedures and have regard to best value principles and financial restrictions.
  • Ensure the safe and efficient use of office accommodation and mobile working facilities of self and team.

Multi-Agency & Partnership Working

  • Actively build and maintain internal and external relationships with partners, communities and the public.
  • To work with a wide range of colleagues from different professional disciplines to achieve a more integrated and responsive service to children and families in Suffolk.
  • To proactively take the lead on developing new opportunities for future service delivery and development of joint partnership working within area of responsibility.
  • Where appropriate to role, contribute to locality working, enhance networking and development opportunities for your area of work and translate strategy into practice locally.

 Managing Risk & Safeguarding

  • To manage risk and safeguarding concerns as appropriate to role and lead a risk sensible culture in area of work.
  • Identify pressures within your area of service and manage associated risks.

To undertake other tasks allocated by the line manager in keeping with the responsibilities of the grade including:

  • Working in accordance with the Council’s statutory responsibilities, policies and service procedures. Compliance with equality and diversity policies, procedures and legislation.
  • Maintaining customer confidentiality in accordance with the Data Protection Act and SCC guidance.
  • Participating in training and development opportunities, in order to improve personal knowledge, skills and effectiveness.
  • Children, young people, families and carers
  • CYP Services
  • Children’s centres
  • Health Colleagues

Schools, Colleges, PRUs, Early Years Providers, GPs, Voluntary and Private sector providers, Mental Health Services, Police, National Offender Management Service, National Probation Service and Community Rehabilitation Companies. YOTs, Youth Justice Board. Prison Service, Courts and District & Borough Council leads.

  • Suitable professional qualification at graduate level or equivalent experience in a relevant area of work.
  • Evidence of continuing professional development in a management role.
  • Committed to listening to children and families and to working collaboratively with them to address concerns.
  • Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
  • Good understanding of legislation, guidance and national policy framework relevant to role for provision of services.
  • Good understanding of standards required in relation to the assessment and case management in respect of risk and need in children’s services.
  • Understanding of performance and quality standards required in children’s services.
  • Understanding the wide range of professional roles and disciplines that contribute to the protection and wellbeing of children and young people, families and communities.
  • Understanding of the significance of diversity in ensuring equality in service provision to children and families.
  • Good planning skills to ensure milestones and deadlines are met.
  • Knowledge of data protection and information sharing in the workplace
  • Knowledge of safeguarding practice and procedures
  • Proven ability to take the lead where required.
  • To represent the area of service at meetings where required.
  • Ability to influence, persuade and encourage staff and colleagues within different contexts.
  • Ability to lead, manage and motivate staff within a complex organisation.
  • Ability to work collaboratively with colleagues from a wide range of professional disciplines.
  • Ability to provide written material through reports and correspondence clearly and coherently and standards of literacy to understand and critically analyse complex written material.
  • Ability to elicit, evaluate and take account of a wide range of views including those of children and young people.
  • Negotiation, innovation and creativity.
  • Ability to effectively chair meetings
  • Ability to work under pressure
  • Standards of numeracy that enable understanding and effective management of financial resources and to work with statistical information.
  • Ability to solve complex problems, working cooperatively with other relevant staff.
  • Substantial experience in relevant services as appropriate to role.
  • Experience of working with relevant service providers and professionals across a range of services and organisations.
  • Ability to adopt a collaborative approach through effective partnership working.
  • Experience of supervising staff.
  • To work in a variety of locations, including rural areas if required by the post. Ability to travel countywide when required to do so
  • A DBS check will be undertaken for the successful candidate.
  • Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  • Permanent equivalent council pay rates offered after 12 weeks
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Consultants based on site within Endeavour House
  • Gain experience to support permanent applications

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