Administrator (Opus People Solutions)

Reference HQ00000026
Contract Type Contract
Duration 6 months
Location Suffolk
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate Annual salary from £17,000 to £19,000, depending on experience

About the job:

We are looking for two individuals to join our Admin Team at Opus. As an Administrator you will provide full administrative support within a busy recruitment agency, and ensure that a high level of customer service is delivered at all times. Your main role will be to:

-Act as first point of contact for all administrative queries.

-Promote the ‘Opus way’

-Support Recruitment Consultants and other Opus colleagues.

-Provide the highest level of customer service to temporary workers and external clients.

  • Act as first point of contact for customers via telephone, email and in person.
  • Maintain candidate database at all times to ensure continuity.
  • Monitor and maintain Freshdesk Ticketing System; handling queries and distributing to colleagues as appropriate.
  • Issue references on behalf of previous workers as requested.
  • Set up new workers on the payroll system, and issue terms of engagement within the agreed SLA period.
  • Resolve payroll queries wherever possible and escalate where appropriate.
  • Update pension provider with qualifying candidates and assist with any queries.
  • Send communication emails to potential workers, new workers, suppliers and clients as directed.
  • Identify potential candidates from reference requests, and provide details for Recruitment Consultants to follow up.
  • Process and respond to unsuccessful CV submissions.
  • Assist, as required, in on-going generation of direct source candidates by advertising, mail-shots, referrals and events.
  • Assist Recruitment Consultants in arranging interviews for clients, and issue confirmation emails.
  • Provide HR support to customers such as payroll information, maternity arrangements, sickness and recruitment issues.
  • Create a culture which replicates the Opus values.
  • Offer system support and training to clients and workers.
  • Contribute to developing new ideas and ways of working to benefit Opus as a business.
  • Follow all processes and procedures set in The Opus Way.
  • Provide advice and support to the Line Manager as and when required.
  • Request and chase customer satisfaction returns as directed by Line Manager.
  • Support colleagues and contribute to projects.
  • Ensure agreed KPI’s and targets.
  • Customer focused – strive to deliver a service that provides great outcomes for the customer.
  • Organised, with the ability to prioritise workloads and work effectively under pressure whilst maintaining strong attention to detail.
  • Proficient in Microsoft Office and the use and development of operational recruitment software.
  • Exceptional communication skills (both written and verbally), with the ability to influence and support decision making.
  • Strong team player.
  • Believe in and deliver the Opus values.
  • Right to work in the UK.

Register today to be first to hear about all our live jobs.

Apply for job role

Call us for more information or fill in the form below

Call us on 03301 242800
or fill in the form below


Yes By submitting this form I agree to Opus People Solutions'
Privacy Policy, allowing you to hold my details on file, to share
my CV with recruiting managers in order to find me a job and to
send me marketing information & job opportunities.

Why choose Opus?


We get sight of all temporary and interim vacancies for Suffolk County Council and Babergh & Mid Suffolk District Councils first. By working through Opus, you will be notified of the job opportunities before any other recruitment agencies are even aware.


We have a wealth of knowledge and experience within the public sector, with many of our employees having previously worked for and with both Suffolk County Council and Babergh & Mid Suffolk District Councils for several years.


In the last month alone, we filled 95% of jobs using our own pool of registered candidates. The remainder went out to our trusted supply chain.


“I have found Opus People Solutions to be effective and efficient. Staff in the team take good care to help candidates and managers, with accurate information and advice.”

Balwinder Kaur, Interim Assistant Director

“Opus are a friendly, quick responding group, who have always been able to provide the resources as and when I need it. Thank you for making my job that little bit easier!”

Martin Finbow, PC Skills Centre Manager

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

“I have found that Opus colleagues are good at matching the skills of people to the vacant post; the CVs I have received have been ‘spot on’. The process for recruiting a temporary assignment is clear and well supported by Opus staff.”

Sue Farrow, Placement Team Manager

“Thank you for providing me with the excellent job searching opportunities, easy to use website, efficient register process, friendly and helpful staff. I had a great experience of using Opus and will definitely choose Opus again.”

Ronnie Tidy, Assessment Co-ordinator

“I have had great success working with Opus on our recruitment requirements. The level of success we have experienced working with Opus and sourcing and filling our vacancies, has been excellent. I have built up a brilliant working relationship with them, they have the time to fully understand our business and recruitment needs.”

Hannah Pittock, Schools’ Choice

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“Opus have been great in finding temporary work for me. They have been extremely helpful and I would highly recommend their services if you are looking for a platform to build skills, confidence and gain experience in a work place and further.”

James Brown, Business Support Officer

“Opus were able to source and provide a number of specialist professional engineers on both long and short term arrangements to help me manage workloads. Managing these appointments via the online portal was a straightforward process.”

Colin Godfrey, Structures Manager

“The service I received was fantastic, Opus helped me obtain a temporary position to gain office and professional experience which I lacked after finishing university. My temporary position was also made permanent in a role that I found both enjoyable and interesting.”

Megan Lloyd, Customer Service Advisor

Let's talk about your next job...