Opus People Solutions on behalf of North Northampton County Council are recruiting for a Repairs and Maintenance Coordinator to join their team on a temporary contact for 12 months.

Start Date:
ASAP

Working Location:
Remote

Working Hours:
37

Overall purpose of the role:
To work within the Revenues Service to ensure that it meets its purpose of administering Council Tax and Business Rates accounts and collection of outstanding Revenues owed to Milton Keynes Council.

Main Responsibilities:
The role operates as a member of the Revenues team, reporting to a Team Leader Revenues & Benefits or the Business Rates Team Leader. The role holder liaises with members of the public, other Council staff and external contacts, such as other Council's, landlords and letting agents.

The Revenues team is responsible for the administration of the Council Tax and Business Rates systems to ensure all records are accurate and up to date. The post requires regular contact with customers by post, telephone or face to face to ensure queries are dealt with at the first point of contact, first time every time. This helps to reduce the need for customers to have additional unnecessary contact. The aim is always to work to conclusion. As well as dealing with confidential information and using this to manipulate the system, the post holder is expected to make enquiries with others to ensure the information held is accurate and complies with the Data Protection Act.

Qualifications/Experience Needed:

• GCSE English & Maths grade A - C, or equivalent.
• IRRV Technician/Level 3 or equivalent experience.
• IT literate in Microsoft Office applications.
• Experience of Council Tax/Business Rates.

Requirements:

• Experience of Council Tax/Business Rates.
• Good telephone manner as focus will be on phone calls.