Income Collection Administrator (Temporary Position)

Employer: Opus People Solutions (Recruiting on behalf of Walsall Council)
Location: Civic Centre, Walsall Town Centre (Hybrid Role)
Contract Type: Temporary - 6 week duration.
Pay Rate: £12.38 per hour
Working Hours: Full-Time, 37 hours per week

• Monday to Thursday: 8:45 AM - 5:15 PM (1-hour unpaid break)
• Friday: 8:45 AM - 4:45 PM (1-hour unpaid break)

About the Role
We are seeking a dedicated Income Collection Administrator to join the Income Collection team on a temporary basis. This hybrid role involves working onsite at the Civic Centre on Tuesdays and Thursdays and remotely for the remaining days. You will provide vital administrative support to the Income Collection team and ensure efficient handling of various tasks related to invoices, payments, and customer queries.

Key Responsibilities

• Respond to incoming phone calls, mailbox queries, and incoming post.
• Process and reject invoices via the invoice system.
• Prepare and dispatch copy invoices, weekly invoice printing, and posting reminder notices.
• Manage Direct Debit mandates, assign to customer accounts, and implement payment plans.
• Raise credit requests as needed.
• Provide administrative support to the team, including signposting non-income/invoice-related queries to appropriate teams.
• Deliver excellent time management and maintain reliable communication.

Requirements

• Experience of IT Skills: i.e. Microsoft Office
• Strong administrative experience.
• Ability to work onsite two days a week (Tuesday and Thursday) at the Civic Centre.
• Self-motivated with the ability to work independently and take the initiative.
• Excellent time management and communication skills.
• Experience of using Financial Systems including raising Debtor invoices and credits is beneficial but not essential.
• No DBS requirement for this role.
• A commitment to reliability and accountability.